1. Overview
At Tracknesty ("we", "our", or "us"), customer satisfaction is our top priority. We want to ensure that you have a smooth experience using our employee monitoring and time tracking software. This Refund Policy details the terms and conditions under which you may request a refund for subscriptions purchased on tracknesty.com (the "Service").
2. Refund Eligibility
We offer a 10-day refund window. If you do not like the service or find that it does not suit your needs within 10 days of your purchase, you can request a full refund. Refunds may also be issued under the following conditions: • Technical Issues: If our software experiences a critical bug or technical issue that prevents you from using the Service, and our support team cannot resolve it within 3 business days of notification. • Service Unavailability: If the administrative dashboard or services are down for an extended period, preventing access to critical data. • Accidental Renewal: Refund requests for accidental auto-renewals of monthly plans must be submitted within 48 hours of the renewal transaction. All refund requests must be made by the organization administrator account.
3. Non-Refundable Situations
Refunds will not be issued in the following circumstances: • Employee Refusal: Monitored employees refusing to install or use the desktop monitoring agent. • Policy Violation: If your account is suspended or terminated due to a violation of our Terms of Service (e.g., monitoring employees without consent or illegal use of software). • Late Requests: Requests submitted after the 10-day refund window (or 48 hours for renewals).
4. Subscription Cancellation
You may cancel your subscription at any time through the administration billing portal. Upon cancellation: • Your subscription will remain active until the end of your current billing cycle. • No further charges will be made to your payment method. • We do not offer pro-rated refunds for mid-cycle cancellations.
5. How to Request a Refund
To request a refund, please follow these steps: 1. Email support@tracknesty.com from the administrator email address associated with your account. 2. Include your Organisation ID and invoice details. 3. Briefly explain the reason for the refund request, including any technical issues encountered. Our team will review your request and respond within 3 business days. Approved refunds will be credited back to your original payment method within 5–10 business days depending on your bank.
6. Contact Support
If you have any questions about our Refund Policy or need technical support, please contact us at: Email: support@tracknesty.com