Question 1

How do I set up my Tracknesty account and first workspace?

Accepted Answer

Navigate to tracknesty.com/register to start your 7-day free trial. Fill in your name, business email, and password. Complete Step 0 (Company Profile), Step 1 (Workspace Name), and Step 2 (Shift Schedule) in the onboarding wizard to immediately generate your organization workspace.

Question 2

How do I invite team members and assign roles?

Accepted Answer

From your Admin Dashboard, open Members → Invite Member. Enter the employee email and select their role: Admin (full workspace management, billing & member controls), Limited Admin (department manager with custom hidden-member filters), or Member (standard monitored employee with personal attendance & task visibility).

Question 3

How does the 7-day free trial work?

Accepted Answer

Every new workspace receives a full-feature 7-day trial with instant access to screenshots, live screen monitoring, attendance tracking, and Kanban boards. You can upgrade, change seat count, or cancel anytime before the trial ends.

Question 4

Can I manage multiple teams or client departments under one account?

Accepted Answer

Yes. Tracknesty supports unlimited workspaces under a single TEAM_ADMIN account. You can create separate workspaces for Dev Team, Sales, Support, or client-specific hubs from your Workspaces dashboard.

Question 5

Which operating systems are supported by the desktop agent?

Accepted Answer

The Tracknesty Desktop Agent natively supports Windows 10 and Windows 11 (64-bit). The web admin dashboard is fully responsive and accessible from any modern web browser across Windows, macOS, Linux, iOS, and Android.

Question 6

How do employees install and link their desktop agent?

Accepted Answer

1. Download the installer from the Agent Download page. 2. Run the Tracknesty setup file on the Windows PC. 3. Enter the organization URL (e.g. tracknesty.com) and the employee credentials or 8-character invite code. 4. The agent establishes a secure TLS connection and runs quietly in the Windows system tray.

Question 7

Why does the agent show "Offline" or not sync data?

Accepted Answer

Verify the following checklist: 1. Ensure the Windows PC is connected to the internet. 2. Confirm the agent icon is visible in the Windows taskbar notification area. 3. Verify corporate firewalls or antivirus software allow outbound HTTPS traffic to tracknesty.com. 4. Check that the employee shift schedule is active in workspace settings.

Question 8

How does Tracknesty detect mouse jigglers and anti-bypass tools?

Accepted Answer

The Tracknesty agent flags known jiggler and auto-clicker apps, mouse and keyboard input generated by software instead of a real device, and robotic mouse patterns typical of USB jigglers (it shows the USB device ID). Admins receive a notification to review. It never records which keys are pressed.

Question 9

How does automated attendance tracking work?

Accepted Answer

When an employee starts their computer and the agent registers activity within their scheduled shift, Tracknesty automatically logs their clock-in timestamp. Shift duration, breaks, and idle periods are calculated automatically without manual punch clocks.

Question 10

How do I configure custom employee shift hours and workdays?

Accepted Answer

Go to Dashboard → Workspace Settings → Shift Schedules (or Members → Member Profile → Custom Shift). You can define individual start times, end times, grace periods (e.g. 15 minutes late threshold), and specific workdays for each team member.

Question 11

How do employees submit PTO or leave requests?

Accepted Answer

Employees can navigate to Leave Requests in their dashboard portal, select leave dates, category (Paid Vacation, Sick Leave, Emergency), and attach notes. Admins receive instant notification to approve or decline with full calendar audit history.

Question 12

How do screenshot capture intervals work?

Accepted Answer

In Workspace Settings → Screenshots, choose between Fixed intervals (every 5, 10, or 15 minutes) or Randomized intervals. Randomized intervals take captures unpredictably within each block, preventing employees from staging screens.

Question 13

How does live screen streaming work?

Accepted Answer

Live screen streaming leverages high-speed WebRTC/relay sockets with sub-second latency. Admins click "Live Stream" on any active online member to view real-time screen output. Streaming limits depend on your plan (30m daily on Starter, 2h on Grow, unlimited on Team).

Question 14

What happens when an employee locks their PC or goes idle?

Accepted Answer

When no keyboard or mouse activity is detected for the configured threshold (e.g. 3 minutes), the session is marked as Idle and screenshots pause automatically. Tracknesty never captures idle black screens or locked login prompts.

Question 15

How are employee payslips calculated automatically?

Accepted Answer

Tracknesty multiplies verified active tracked hours by the employee hourly rate configured in Payroll Settings. Overtime multipliers, custom deductions, bonuses, and tax withholdings are calculated automatically for each pay cycle.

Question 16

Can I export tamper-evident PDF payslips for contractors?

Accepted Answer

Yes. Under Dashboard → Payroll → Run Payroll, select your pay period (Weekly, Bi-weekly, Monthly). With one click, you can generate and download audit-ready PDF payslips complete with company branding and detailed task breakdowns.

Question 17

How does Tracknesty pricing work?

Accepted Answer

Pricing is billed per monitored seat: Starter at $5/user/month (500 screenshots, desktop agent, attendance), Grow at $7/user/month (1,500 screenshots, 2h live stream, Kanban boards, 10GB cloud), and Team at $12/user/month (5,000 screenshots, full payroll engine, Slack alerts, 50GB cloud).

Question 18

How do I add more employee seats or upgrade my plan?

Accepted Answer

Go to Dashboard → Subscription. Use the seat selector to adjust your active team size or choose "Upgrade Plan" to switch billing tiers. Charges are prorated automatically through our secure payment gateway.

Question 19

How can I download past invoices or update my payment method?

Accepted Answer

Under Dashboard → Subscription → Manage Payment, click "Customer Billing Portal". You can download official PDF receipts, update credit card details, or adjust billing addresses.

How can we help you today?

Getting Started & Setup

Windows Desktop Agent

Attendance & Shift Schedules

Screenshots & Live Stream

Automated Payroll & Payslips

Billing, Plans & Seats

Still need help? Tell us about your issue.

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