Help Center

Go to tracknesty.com and click "Get Started". Fill in your organisation name, email, and password. You will receive a verification email — click the link to activate your account and are taken to the onboarding wizard.

Dashboard → Members → Invite Member. Enter the employee email and assign a role (Admin, Manager, HR, or Member). They receive an invite email to set their password and join the workspace.

There is no fixed cap. You are billed $8 per active monitored employee per month. Add or remove employees any time — your bill adjusts at the next billing cycle.

The Tracknesty desktop agent currently supports Windows 10 and Windows 11 only. The admin dashboard works on any modern browser on any OS. macOS and Linux are on the roadmap.

Download the installer from Settings → Agent Download in your dashboard, or from the Download Agent page. Run the installer on the employee's Windows PC, enter the workspace URL and employee credentials, and the agent starts automatically in the system tray.

No. Tracknesty is designed to be transparent — the agent is always visible in the system tray. Hidden installation violates our Terms of Service and employment law in most jurisdictions. Employees must be informed that monitoring is active.

1. Ensure the agent is running — check the system tray. 2. Verify the employee is logged in with correct credentials. 3. Check the PC has an active internet connection. 4. Confirm the backend server URL in the agent is correct. 5. Check the member status in the admin dashboard — it should show "Online".

Download the latest installer from the Download Agent page and run it on the employee's PC. It upgrades the existing installation automatically — no data is lost.

Attendance is determined by the agent's first active session (clock-in) and last session end (clock-out), compared against the employee's configured schedule. Days are classified as P (Present), L (Late), H (Half Day), or A (Absent) automatically.

Members → select employee → Schedule. Set working days, shift start, shift end, and minimum hours. Schedules are per-member so each employee can have different shift times.

Employees can submit a correction request from their member portal. It goes to HR or admin for approval. Once approved, the attendance record updates automatically and the audit trail is preserved.

Settings → Monitoring → Screenshots. Choose Fixed interval (every N minutes) or Random interval (unpredictable timing within a window). Random is recommended as it prevents employees from predicting captures.

Dashboard → Members → select member → Screenshots. Screenshots appear in a timeline view. Filter by date range and click any screenshot to view it full-size.

Screenshots are only captured when the agent detects active keyboard or mouse activity. Idle time and locked screens produce no screenshots — that time is marked as idle.

$8 per active monitored employee per month, charged monthly in advance. An "active" employee is one whose agent connected at least once during the billing period.

Settings → Billing → Cancel Subscription. Cancellation takes effect at the end of the current billing period. No further charges after that.

We do not offer pro-rated refunds for unused portions of a billing period. If you cancel mid-month, access continues until the period ends.

No — never. Tracknesty tracks which application is active and which website domain is open, and captures periodic screenshots. Keystrokes, clipboard content, and passwords are never recorded.

Tracknesty is self-hosted. All monitoring data is stored on your own server or VPS — no monitoring data passes through Tracknesty's servers.

Admins can configure whether employees are allowed to pause. If enabled, employees right-click the system tray icon and select "Pause Tracking". The pause is logged with a timestamp in the dashboard.