Time Tracking Software Built for Global BPO Companies
Streamline multi-shift scheduling, verify billable agent activity with anti-bypass detection, eliminate payroll leakage, and generate client-ready audit reports effortlessly.
Everything BPO Leaders Need in One Command Center
Tools engineered to monitor remote agents, maintain client trust, and scale profitability.
24/7 Shift Scheduling & Attendance
Manage complex rotational rosters, graveyard shifts, and global time zones. Automatically categorize attendance status (Present, Late, Half-Day, Absent) via employee attendance software.
Client SLA & Proof-of-Work Verification
Eliminate client billing disputes with verifiable proof of work. Export itemized reports backed by optional screenshot milestones from our time tracker with screenshots.
Heuristic Anti-Bypass & Jiggler Detection
Protect operational margins against fake activity. Detect unnatural repetitive inputs, hardware USB mouse jigglers, and automated idle bypassers with anti-bypass protection.
Multi-Currency Global Agent Payroll
Disburse agent payouts across the Philippines, India, Eastern Europe, and Latin America. Automatically calculate regular and overtime hours with automated payroll.
Multi-Client Ticket & Queue Segmentation
Seamlessly allocate agent hours, custom billing rates, and ticket milestones to specific client accounts to avoid budget leakage via project time tracking.
Live QA Screen Supervision
Supervisors can view active employee screens in real time, conduct live quality assurance audits, and assist agents during escalation calls using live screen monitoring.
Enterprise clients demand proof that outsourced agents are working dedicated hours on their campaign. Tracknesty provides tamper-proof activity logs, app usage telemetry, and optional screenshot milestones so you can defend every billable dollar and win contract renewals with confidence. For instant operational supervision, TrackNesty's live screen monitoring software allows managers to view active employee screens in real time, conduct live quality assurance audits, and assist agents during challenging customer support escalations.
24/7 Rotational Shift Scheduling & Automated Attendance Tracking
Managing graveyard shifts and rotating agent queues across international hubs like Manila, Cebu, Bangalore, and Bogota creates immense administrative overhead. Tracknesty automates attendance tracking based on desktop agent activity.
- Automated Shift Clock-Ins: Agents clock in smoothly with grace periods and automatic overtime calculations via employee attendance software.
- Multi-Timezone Overlap: Visual availability matrix tracks live staffing levels across 24-hour operations via custom schedules.
- Exception Alerts: Supervisors receive immediate alerts for unexcused tardiness, no-shows, or extended breaks.
Heuristic Anti-Bypass & Agent Idle Detection
Remote call center agents occasionally attempt to simulate activity with physical mouse jigglers or auto-click software. Tracknesty's smart heuristic activity engine identifies mechanical loops and ensures recorded work is genuine.
- Hardware USB Jiggler Defense: Flag mechanical USB oscillation devices with anti-bypass protection.
- CRM Activity Discrimination: Distinguish active customer engagement from idle browser tabs without invasive keylogging.
- Encrypted Audit Records: Maintain tamper-evident records stored in our team cloud storage.
Global Multi-Currency Contractor Payroll & Client Invoicing
Paying hundreds of international agents and billing multiple corporate clients each month is time-consuming. Tracknesty unifies time tracking with automated invoicing and multi-currency payroll.
- Multi-Currency Calculations: Disburse contractor payroll in USD, PHP, INR, EUR, or CAD with automated payroll.
- Client-Ready Audit Invoices: Export branded PDF invoices with itemized hours and proof of work via project time tracking.
- Bank & Wise Batch Exports: Generate formatted payment batch files for major international payment rails in 1 click.
4-Step BPO Operational & Billing Cycle
From agent shift roster assignment to verified client billing reconciliation.
Configure Roster
Set up rotational shift schedules, grace periods, client queues, and agent billing rates.
Real-Time Tracking
Desktop agents log active ticket time, CRM usage, and verify presence automatically.
Verify Proof
Heuristic algorithms inspect activity streams and flag fake mouse jigglers in real time.
Bill & Disburse
Export verified client invoices with proof of work and disburse contractor payouts in 1 click.
Tracknesty vs Manual Punch Cards vs Spyware
See why high-growth BPOs replace manual punch cards with automated workforce intelligence.
| Operational Capability | Tracknesty BPO Edition | Manual Punch Cards & Sheets | Invasive Surveillance |
|---|---|---|---|
| 24/7 Multi-Shift Roster Support | Automatic rotational shift classification & grace periods | Manual paper timesheets prone to buddy punching | Static timestamps without shift or timezone awareness |
| Heuristic Jiggler & Anti-Bypass | Catches hardware USB dongles & Python auto-clickers | Completely blind to simulated desktop inputs | High CPU drain causing severe system lag |
| Client SLA & Proof-of-Work Logs | Exportable itemized proof with verifiable timestamps | Disputed paper logs and unverified hours | Cluttered raw video dumps lacking business context |
| Multi-Currency Contractor Payroll | 1-Click PDF payslips & batch bank exports (USD, PHP, INR) | Manual Excel math requiring days of reconciliation | Raw hours only; zero payroll logic included |
| Live Quality Assurance Supervision | Real-time viewport check without agent disruption | None | Constant invasive background recording |
| Multi-Client Queue Segmentation | Granular Client → Queue → Ticket tier allocation | Unlinked generic billing notes | Application window titles only |
| Monthly Cost per Seat | $5.00 / agent / month (all features included) | Hidden admin cost in wasted manager hours | $15.00 – $35.00 / agent / month |
Engineered for Global Outsourcing Providers
See how call centers, technical MSPs, and back-office hubs rely on Tracknesty.
Agent Utilization & Shift Compliance
Ensure complete coverage during peak call volume hours. Track agent adherence to assigned rosters and reduce payroll leakage with employee attendance software.
Multi-Client Ticket Tracking & Invoicing
Empower help desks and network operations centers to allocate billable hours to specific client contracts accurately with project time tracking.
Transaction Velocity & Delivery Proof
Verify document processing, KYC validation, and accounting data entry milestones with transparent telemetry using workforce analytics.
Cross-Border Multi-Currency Payroll
Disburse payouts to hundreds of international contractors in the Philippines, India, and LATAM seamlessly with remote workforce software.
Frequently Asked Questions
Everything you need to know about 24/7 rotational shifts, SLA compliance proof, and contractor payouts.
How does Tracknesty help BPO companies handle 24/7 rotational shifts across time zones?
Tracknesty supports customizable shift schedules, grace periods, and rotational rosters across global time zones (e.g., US, Philippines, India, LATAM). The software automatically flags late arrivals, unexcused absences, and overtime hours.
How does Tracknesty ensure SLA compliance and delivery proof for enterprise clients?
Tracknesty generates tamper-proof audit trails, active keyboard/mouse activity scores, and optional screenshot milestones to provide undeniable delivery proof and verify strict SLA adherence on every client campaign.
Does Tracknesty detect mouse jigglers and auto-clickers used by remote agents?
Yes. Tracknesty features built-in heuristic anti-bypass algorithms that detect repetitive patterns from hardware USB jigglers, virtual machine loops, and auto-click software, ensuring recorded activity is genuine.
How does multi-client project tracking work for Managed Service Providers (MSPs)?
MSPs can assign technicians to specific customer projects or ticket queues. Tracknesty separates tracked hours by client account, allowing MSPs to invoice accurately and prevent cross-client budget overruns.
Can Tracknesty handle multi-currency payroll for international BPO contractors?
Yes! Tracknesty automatically compiles regular and overtime hours into exportable payroll statements, supporting multi-currency contractor payouts in USD, EUR, PHP, INR, and CAD.
How does live screen monitoring assist BPO quality assurance supervisors?
Supervisors can view active employee screens in real time, conduct live quality assurance audits, and assist agents during challenging customer support escalations without disrupting workflows.
Does Tracknesty record shift hours when internet connectivity drops?
Yes. Tracknesty records agent activity and shift logs with encrypted offline caching. The moment internet connectivity restores, data automatically syncs seamlessly to the cloud.
What is the pricing for global BPO teams on Tracknesty?
Tracknesty starts at just $5 per user per month (or $4.17/mo on annual billing). We provide a 7-day full-featured free trial with no credit card required.
Scale Your BPO with Complete Operational Visibility
Join over 1,200 global BPOs and contact centers using Tracknesty to track attendance, verify agent productivity, and automate payroll.